Effective Date: [July, 10 2025]
At Hey Spruce, we’re committed to protecting your privacy—whether you’re requesting a quote, scheduling a walkthrough, or just browsing our site. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it safe.
1. Information We Collect
We collect information when you:
- Fill out a contact or quote form on our website
- Schedule a walkthrough or service
- Communicate with our team via phone, text, or email
- Visit our website (via cookies or analytics tools)
Types of Data We Collect:
- Business name, address, and contact info
- Name, title, phone number, and email of point of contact
- Service requests, site photos (if applicable), and location notes
- Browser data (IP address, device type, page activity)
2. How We Use Your Information
We use your information to:
- Respond to quote requests and schedule walk-throughs
- Deliver and manage your cleaning and maintenance services
- Send scheduling updates, invoices, and service communications
- Improve our website and customer experience
- Comply with legal and insurance documentation requirements
We do not sell, rent, or share your personal or business data with third parties for marketing purposes.
3. Data Storage & Security
We store your data securely using reputable third-party tools (e.g., CRM, invoicing software, email marketing platforms) and protect it through:
- Encrypted data transfers
- Password-protected internal systems
- Access limitations (only team members who need it can see it)
4. Cookies & Analytics
Our website may use cookies and third-party analytics tools (like Google Analytics) to improve user experience and track site performance. These tools may collect anonymized traffic data.
You can control cookie settings through your browser.
5. Your Rights & Choices
You have the right to:
- Request access to the personal information we hold about you
- Ask us to delete or update your information
- Opt out of marketing communications at any time
To request data access or changes, email us at: [insert contact email]
6. Third-Party Links
Our site may contain links to other websites. We are not responsible for the privacy practices or content on those sites.
7. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes to our practices or legal obligations. The most current version will always be posted here.
8. Contact Us
If you have any questions or concerns about this policy or your data, please reach out to:
Contact Us
Phone: (877-253-2646)
Address: 1972 E 20th St, Los Angeles, CA 90058
Office Hours: Monday to Friday, 9:00 AM – 5:00 PM
Email: matt@heyspruce.com
Website: www.heyspruce.com
Our values
We promise to deliver service that’s dependable, thoughtful, and tailored to your unique needs — so you can focus on running your business while we take care of the details.
Transparency
We believe trust begins with clarity. Our process, pricing, and communication are straightforward — no hidden fees, no surprises, just honest service.
Responsibility
We treat every job with care and attention. Our cleaners show up prepared and accountable, ensuring your space is handled with the professionalism it deserves.
Safety First
Every cleaner on our team is thoroughly vetted through identity checks and in-person interviews. We prioritize safety so you can feel confident in who’s in your space.
Punctuality
Your time matters. We show up on time, every time, and get the job done efficiently without ever cutting corners.
Trust
Our long-term clients choose us again and again because they know we show up — with integrity, consistency, and results they can count on.
Quality
We go beyond surface-level cleaning. Our professionals are trained to meet the highest standards — and each job is reviewed to ensure top-tier results.